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Shipping and Tracking

Updates on how COVID-19 will affect shipping/delivery

Do you ship to my country and how much does it cost?

How long does the shipping take?

Where can I track my order?

My tracking doesn’t work, what can I do?

What does the status of tracking 'failed delivery attempt' mean?

Why did I receive only a part of my order?

Refunds and Exchanges

I want to cancel my order, what can I do?

I received an incomplete order, what should I do?

I received my order, but it arrived damaged

The tracking says 'delivered' but I never received my order. What should I do?

Other inquiries

I can’t / I forgot to apply my discount code

The product I want is out of stock. When will it be back in?

Do you provide frames for canvases?

I sent you an inquiry via facebook and instagram but no one responded

How can I get in touch with you?

Who pays the customs tax/duties?

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