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We are certain that you will love your Norsehus order, but if you don't for any reason, just send us a message using the contact us page and we will make it right.

Refunds & Returns

General Policy

For return requests please use our
Returns Center:

Our return, refund & exchange policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. You must reach out with an enquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial Refund & Store Credit

You will receive a partial refund and/or store credit if:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item returned to sender without being delivered. Shipping costs will be deducted from your refund total. We can only process the refunds once the returned order has been received by our warehouses.
  • Misinterpretation of product listing despite clear indications for regular priced items

Not Refundable

Unfortunately we cannot refund:
  • Gift cards

Returns Process

  • Read our policy above to determine whether your order qualifies to be refunded/returned.
  • Submit an enquiry including your reason for return using the Returns Center page.
  • We confirm the refund amount you qualify for depending on your reason for return and items in your order.
  • We provide the return address and shipment labelling instructions. Please follow these carefully so that we can refund you.
  • You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels! Please print out your order confirmation email and include it in the returning package.
  • Notify us that you have sent your return and provide us with your tracking number if applicable.
  • We will process your return within 3-5 business days of receiving your returned items.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message using the contact us page.

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